FAQs

All the answers about our business candle making workshops are right here…

We want you to feel confident when ordering online with us. We understand that you might have some questions not only about payments and ordering but also about workshops that we offer .

Please take a little time to browse these FAQ’s, and our workshop pages as the chances are you will find all the answers listed there and here:

PAYMENTS AND ORDERING

What forms of payment do you accept?

All orders are processed via PayPal. You do not need to have a PayPal account to be able to pay.

Can I pay in installements?

No, all orders must be paid for in advance prior to workshops.

Do you store my Credit/Debit card details?

No, never. We never actually see your credit card details as all payments are processed by PayPal secure and encrypted connection.

Can I get a discount for a workshop?

Not on one workshop. But if you are taking more than two workshops we will offer you a discretionary discount.

I am coming with my partner does it count as one?

No, each person pays. However there is a 10% discount applicable for a couple coming together but sadly this does not apply to every workshop – only selected ones such as candle making business, reed diffusers and room sprays.

Can I get a refund?

Sure you are entitled to a full refund if you cancel your order. Please read our Terms and Conditions 

 

Workshop Related Questions

I haven’t made candles before, can I still do your business candle making workshops?

Absolutely. You will learn all you need to make a wonderful candle making business/candle and all common troubleshooting that you will be able to sort out yourself in future.

I have made a lots of candles but they are not looking good?

I would advise that you attend our business candle making workshop and bring with you all your candles that did not turn out nicely so as we can have a look at them and advise of possible solutions. If you do not wish to book another candle making workshop we offer consultancy where we can address your business problems and advise of solutions. We will work with you to achieve this. Send us a line about your obstacles and we will happily look at it.

I have booked your business candle making workshop, will I learn how to make a fragrance?

No. Making fragrances (middle, top and base notes) is completely different workshop which teaches you how to professionally create a scent for your candle making business and products. Read more about Business Fragrance Making workshop

I have a candle making business but I do not know anything about legal aspects of labelling my products? Can you help with that?

Sure, we offer CLP consultancy workshop where we will cover all legalities that you need to be aware of and adhere to if you wish to have a legal business. We note that many candle makers out there are not labelling their products according to the Regulation and they might be penalised by the appropriate Body.

How do I book your workshop?

Best to pay online and telephone us to discuss which date we can offer you and/or  which day you will be able to come and attend.

Can I book without payment?

No, we do not offer reservations or keep provisional bookings.We operate on a first come first served basis. Only a full online payment will secure your place.

What if I am running late?

Your workshop starts at the agreed time. We strongly advise you arrive on time as I might have another client after you and will not be able to extend your workshop to make up for your lost time.

I am half an hour earlier, can we start earlier?

Normally no and there is absolutely no point in coming that early. You will have to wait for your time. We recommend that you arrive 5 to 10 minutes earlier.

May I bring a partner with me?

Only if your partner has paid for the course.